Terms & Conditions – Bhaiya Ji
1. Introduction
These Terms & Conditions (“Terms”) govern your access to and use of the Bhaiya Ji platform, including its mobile application, website, and services. By accessing or using Bhaiya Ji, you agree to comply with and be legally bound by these Terms.
2. Definitions
“Platform” refers to the Bhaiya Ji application and website
“User” refers to any individual or entity using the platform
“Service Partner” refers to independent professionals providing services
“Services” refers to all home services offered through the platform
3. Nature of Services
Bhaiya Ji is a technology platform that connects users with independent third-party service partners. Bhaiya Ji does not directly provide any services and is not responsible for the execution, quality, or outcome of the services.
4. Eligibility
Users must be at least 18 years of age and legally capable of entering into binding agreements under applicable law to use the platform.
5. User Responsibilities
Provide accurate and complete information during registration and booking
Ensure safe and proper working conditions at the service location
Cooperate with service partners during service delivery
Make timely payments for all services availed
Avoid any abusive, illegal, or inappropriate behavior
6. Service Partner Responsibilities
Deliver services professionally and with due care
Maintain punctuality and proper conduct
Follow safety standards and use appropriate tools
7. Booking & Service Fulfillment
All bookings are subject to availability of service partners
Bhaiya Ji does not guarantee exact arrival times
Service duration may vary depending on the nature of work
8. Pricing & Charges
Prices may vary based on service type, location, and complexity
Final charges may change after inspection or additional work
Taxes, platform fees, or convenience charges may apply
9. Payments
Payments must be made through approved methods on the platform or as agreed
Failure to pay may result in service suspension or legal action
10. Cancellation & Refund Policy
Users may cancel or reschedule services within the allowed time
Late cancellations may incur charges
Refunds, if applicable, will be processed within a reasonable timeframe
11. Rescheduling
Users may request rescheduling based on availability. Bhaiya Ji does not guarantee availability for rescheduled slots.
12. Limitation of Liability
Bhaiya Ji shall not be liable for any indirect, incidental, or consequential damages arising from services provided by service partners. Liability, if any, shall be limited to the amount paid for the service.
13. Safety & Security
While Bhaiya Ji strives to onboard verified professionals, users are advised to exercise caution and report any misconduct or safety concerns immediately.
14. Service Warranty Disclaimer
Bhaiya Ji does not provide any warranties or guarantees regarding the quality, suitability, or reliability of services provided by service partners.
15. Intellectual Property Rights
All content, logos, branding, and materials on the platform are the property of Bhaiya Ji and are protected by applicable intellectual property laws.
16. Account Suspension or Termination
Bhaiya Ji reserves the right to suspend or terminate user accounts in case of violation of these Terms, misuse of services, or illegal activities.
17. Privacy
User data is handled as per Bhaiya Ji’s Privacy Policy. By using the platform, you consent to the collection and use of your information.
18. Modification of Terms
Bhaiya Ji reserves the right to update or modify these Terms at any time without prior notice. Continued use of the platform implies acceptance of updated Terms.
19. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of competent courts (Lucknow).
20. Contact Information
For any queries, complaints, or support, you may contact us:
Email: Support@bhaiyajionline.com
Call: 09670002120
By using Bhaiya Ji, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
